Our Return Policy
At Shooting Gear Shop, we stand behind our premium hunting and shooting gear with the same confidence we place in our marksmanship. If your purchase doesn’t meet your expectations, we’ll make it right with our straightforward returns process.
Key Details:
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Return Shipping: Customer pays return shipping (original shipping costs are non-refundable)
- Refund Method: Original payment method
How to Return or Exchange
Follow these steps as precisely as you would prepare for your next hunt:
- Initiate Your Return: Email us at [email protected] with your order number and reason for return
- Wait for Approval: Our team will review your request within 1-2 business days
- Package Your Items: Securely pack the items in their original packaging
- Ship Your Return: Mail to: Shooting Gear Shop, 3530 Heavner Court, Garden City, US 11530
- Track Your Return: Keep your return tracking number for reference
Return Request Template
Use this template when emailing your return request:
Subject: Return Request – Order #[Your Order Number]
Dear Shooting Gear Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). The items I wish to return are:
- [Product Name] – [Quantity] – [Reason for Return]
Please advise next steps. I understand and agree to the return policy terms.
Best regards,
[Your Full Name] [Your Contact Information]
Refund Processing
Once we receive and inspect your return:
- Timing: Refunds processed within 3-5 business days after receipt
- Method: Credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Notification: You’ll receive an email confirmation when processed
Note: Bank processing times may vary (typically 5-10 business days for card payments).
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Knife Collection: All knives are final sale due to sharpening and handling
- Base Layers: Undergarments cannot be returned for hygiene reasons
- Gloves: Worn gloves cannot be returned
- Custom or Personalized Items: From our Beretta Gifts Collection or other customized products
Defective items will be replaced at our discretion.
Exchanges
Need a different size or color in our Hunting Jackets & Vests or other gear?
- Follow the standard return process
- Include a note specifying your desired exchange item
- We’ll ship the new item once we process your return
Note: You’ll be responsible for any price differences and additional shipping costs.
International Returns
For customers outside the U.S.:
- Return shipping costs are the customer’s responsibility
- Original shipping fees are non-refundable
- Customs/duties are non-refundable
- Mark package as “Returned Goods” to avoid additional charges