At Shooting Gear Shop, we deliver premium hunting and shooting gear with the same precision you expect from your equipment. Below you’ll find all the details about our shipping and return processes to ensure your experience is as smooth as a well-oiled firearm.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times may vary for international orders. We ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges

We stand behind our products like a hunter stands behind their scope. If your gear doesn’t meet expectations, we’ll make it right.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Return Shipping: Customer responsibility (original shipping costs non-refundable)
  • Refund Method: Original payment method

How to Return or Exchange

Follow these steps as precisely as you would prepare for your next hunt:

  1. Initiate Your Return: Email us at [email protected] with your order number and reason for return
  2. Wait for Approval: Our team will review your request within 1-2 business days
  3. Package Your Items: Securely pack the items in their original packaging
  4. Ship Your Return: Mail to: Shooting Gear Shop, 3530 Heavner Court, Garden City, US 11530
  5. Track Your Return: Keep your return tracking number for reference

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Shooting Gear Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
The items I wish to return are:
[Product Name] – [Quantity] – [Reason for Return] Please advise next steps. I understand and agree to the return policy terms.
Best regards,
[Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days after receipt
  • Method: Credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when processed

Note: Bank processing times may vary (typically 5-10 business days for card payments).

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Knife Collection: All knives are final sale due to sharpening and handling
  • Base Layers: Undergarments cannot be returned for hygiene reasons
  • Gloves: Worn gloves cannot be returned
  • Custom or Personalized Items: From our Beretta Gifts Collection or other customized products

Defective items will be replaced at our discretion.

Exchanges

Need a different size or color in our Hunting Jackets & Vests or other gear?

  • Follow the standard return process
  • Include a note specifying your desired exchange item
  • We’ll ship the new item once we process your return

Note: You’ll be responsible for any price differences and additional shipping costs.

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Original shipping fees are non-refundable
  • Customs/duties are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges

Need Assistance?

Contact our customer service team with the precision of a seasoned marksman: